Frequently Asked Questions

Answers to common and recurring questions.

 

If you don't have a UniBen email account, go to http://support.uniben.edu/ and click on the EMAIL REQUEST link to  apply for your email account. Note however that payment is not required for this (email account) application. After completing the form, your account will be created and activated within 24 hours and you’ll be notified so that you can begin to enjoy the benefits of having your institution’s official mail account.
 
If my first name (my own name) is Murray, and my surname (my father’s name) is Bruce, and I am in the faculty of Law, then my mail account would be : murray.bruce@law.uniben.edu.
After you have applied for the UniBen email, your account details (username and password), will be sent to the address email address you provided while applying for the email account.  Please note that the completion of this step does not mean you can access the Internet.  The other necessary steps to achieve that are written below. 

 

  1. Go to http://support.uniben.edu/ and click on the Mail Directory link. Once there, click on your Faculty.
  2. Login with your UniBen email Id (e.g murray.bruce, without the ‘’@your faculty.uniben.edu’’) and password that was created for you.
  1. Make your Payment At The Designated Bank.
    Bank name : First Bank
    Branch : Uniben Branch
    Account Name : UNIBEN ICT CENTER
    Account Number : 2016687460
  2. Go to http://support.uniben.edu/ and click on the Internet Request link to apply. You’ll need a VALID UNIBEN MAIL ACCOUNT (e.g murray.bruce@law.uniben.edu) for your application to be treated. Entries filled with public mail providers (like Gmail, Hotmail, Yahoo e.t.c) will be ignored, and later deleted!
  3. Steps (1) and (2) above can be done in any order, but ensure you complete them before attempting this one. Tender your proof of payment (bank teller) in the accounts office in the UniBen ICT Center and then obtain a receipt.
  4. After fulfilling these steps, your account will be activated within 48 hours and you will  be notified with your UniBen Email account, so please check your mail. Thereafter, you can access the Internet with your UNIBEN EMAIL ID and the preferred password you entered in step (2) above.
     

To Access the Internet with a WiFi (wireless) capable device (desktop, laptop, tablet, mobile phone e.t.c) connect to a UniBen Wireless Network in any Faculty or Hostel within campus, open a web browser (e.g Firefox or Chrome) and attempt to browse. You will be prompted with a login screen for access credentials. Enter your UNIBEN EMAIL ID (e.g murray.bruce, without the ‘’@your faculty.uniben.edu’’) and your  password, then hit the Enter Key or click OK.

The current level and current session must reflect your previous level and session respectively before u can pay a current session fee

The result your department sent to CRPU has already been used to create your registration form you should be able to print your registration form by clicking the level in question and clicking Download course registration slip.

Students are not allowed to register their courses by themselves for previous levels because the session has already passed the department is to send the results for the previous level then CRPU would use the results to create the registration forms for the missing levels.

Provide the CURRENT faculty/departmental Prospectus citing the relevant Course Title and/or Course Credit

Proceed to your Course Adviser who is to Reject the Online Course form. Thereafter, the student can Add or Delete courses as desired.

Proceed to Exams & Records to obtain a Letter of Decline and submit it to the CRPU for necessary actions

Confirm from Exams & Records if transfer was successful and if so, make sure of the following:
1. Your matric no is correct on the list from Exams & Records
2. You have an active ONLINE record
3. You have paid your fees ONLINE up to the session preceding the one you transferred
If these requirements are met, then your record will be transferred online and you can continue with the same Student Id and Password

Send your name, student ID, your course and the session you intend paying for

By default all students can register their level and Sessional courses online but not all can submit their online course form. Please note that all undergraduate students can register and submit their course form online. Also note that while all PG students can register their online course, only part time LLM and MPA can register and submit their course form online.

Students who were on Temporary withdrawal, deferment, Suspension or Expulsion but have been recalled by University Management should forward all documents relating to recall to the Director’s office for forward processing.

Forward a photocopy of your signed eligibility form alongside an application for upload of your online record to the Director’s office. However, PG students can equally forward an authenticated photocopy of admission letter from PG school only when signed copy of eligibility form is unavailable.

Raise a help ticket through the online Help Desk and it will be attended to within one week.

Raise a help ticket through the online Help Desk and it will be attended to within one week.

PG Students are to apply to PG School to retain their previous Matriculation Number for continuity then lodge the complaint through the online Help Desk.

Matriculation Numbers are uploaded on line within 30 days of delivery to faculties

Go to your faculty office to sign for your Matriculation Number

First Matriculation Number is Generated Within 30 days of Clearance

Check and ensure that your status online is CLEARED if not go and meet your clearance officer to clear you online